At p8999, the privacy and security of your personal information is something we take seriously. This Privacy Policy sets out exactly what data we collect when you use the p8999 platform, why we collect it, how it is stored and protected, and what rights you have over your own information as a Pakistani player or international user of our services.
Six core privacy principles that guide how p8999 handles every piece of personal data entrusted to us by our players.
All personal data held by p8999 — including CNIC details, contact information, and financial records — is stored using industry-standard AES-256 encryption. Your data at rest and in transit is protected at every point in the p8999 infrastructure.
p8999 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your information is shared only with service providers who support the direct operation of the p8999 platform and are contractually bound to protect it.
You have the right to access, correct, and request deletion of your personal data held by p8999 at any time. p8999 provides a clear process for exercising these rights through the account settings panel or by contacting our support team directly.
p8999 collects only the personal data that is necessary for the specific purposes outlined in this Privacy Policy — primarily account verification, KYC compliance, transaction processing, and platform personalisation. We do not collect data beyond what is reasonably required for these purposes.
p8999 does not hold your personal data indefinitely. Retention periods are set based on legal obligations, regulatory requirements, and the operational needs of the platform. Once the applicable retention period expires, your data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
In the unlikely event of a data security breach that affects your personal information, p8999 is committed to notifying affected players promptly and taking all necessary remedial steps. Our security team monitors the platform infrastructure around the clock to detect and respond to any anomalous activity.
This Privacy Policy is issued by p8999 (referred to in this document as "p8999", "we", "us", or "our") and applies to all personal data collected through the p8999 website at p8999.org, the p8999 mobile platform, and any related services, promotions, or communications operated by p8999.
This Privacy Policy should be read alongside the p8999 Terms & Conditions, which govern the overall relationship between p8999 and its registered players. By creating a p8999 account and using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Pakistani Players: p8999 serves a primarily Pakistani player base. This Privacy Policy is written in plain English and is intended to be fully accessible to players based in Pakistan, including those using JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank as their payment method of choice.
If you do not agree with the terms of this Privacy Policy, you should not create a p8999 account or use our services. If you have an existing account and wish to withdraw your consent to data processing, please contact the p8999 support team to discuss your options, including account closure.
p8999 collects personal data from you through several channels: directly from you when you register an account or submit KYC documents, automatically when you interact with the p8999 platform, and in some cases from third-party verification and payment service providers. The categories of personal data we collect are set out in the table below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number or passport number, nationality | Registration form, KYC submission |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) | Registration form |
| Verification Documents | CNIC front and back image, passport photo page, proof of address document, payment method ownership proof | KYC upload portal |
| Financial Data | Deposit and withdrawal transaction history, JazzCash or EasyPaisa wallet identifiers, bank account details (where provided), transaction amounts in PKR | Cashier, payment processor |
| Gaming Activity Data | Game session history, bet amounts, win/loss records, game titles accessed, sportsbook market selections | Platform automatically |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, unique device identifiers | Platform automatically |
| Usage Data | Pages visited, session duration, features used, click paths, login timestamps | Platform automatically |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support interactions |
p8999 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is inherently contained in a CNIC or passport document submitted for identity verification purposes. Where such information is incidentally present in a document submitted to p8999, it is used only for verification purposes and is not separately processed or stored.
p8999 uses the personal data we collect for the following specific purposes:
p8999 does not use your personal data to make fully automated decisions that have significant legal or similarly significant effects on you without human review. Any account restriction or suspension decision that materially affects your account access involves a manual review by the p8999 compliance or support team.
p8999 processes your personal data on the following legal bases, depending on the purpose for which the data is being used:
p8999 does not sell your personal data. We share your personal data only with the categories of third parties described below, and only to the extent necessary for the specific purpose identified:
Your financial data and relevant identity information is shared with payment processors including JazzCash, EasyPaisa, and banking partners (HBL, UBL, Meezan Bank) solely for the purpose of processing your deposits and withdrawals. These providers are subject to their own privacy and data protection obligations.
p8999 may use third-party identity verification services to assist with the KYC process. Where this is the case, your identity documents and personal details are shared with these providers under strict data processing agreements that prohibit any secondary use of your information.
Licensed game studios whose slot titles, live casino games, and other content appear on the p8999 platform may receive limited technical and session data (such as player session tokens) necessary for the delivery and fair operation of their game content. These providers do not receive your full identity or financial data.
p8999 may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally obliged to do so, or where disclosure is necessary to protect the rights, safety, or property of p8999, its players, or third parties.
All third-party service providers who process personal data on behalf of p8999 are required to enter into data processing agreements with us. These agreements require them to process your data only for the purposes we specify and to maintain appropriate security standards.
p8999 uses cookies and similar tracking technologies on the p8999.org website and platform to enable essential platform functionality, improve your user experience, and gather analytical data about how the platform is used. The categories of cookies used by p8999 are as follows:
You can manage cookie preferences through your browser settings. However, please note that disabling strictly necessary cookies may prevent you from accessing certain core features of the p8999 platform, including login and cashier functionality.
p8999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal minimum retention requirements. The following retention periods apply to the main categories of personal data held by p8999:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | Regulatory and AML compliance obligations |
| KYC Documents | Duration of account + 5 years post-closure | Anti-money laundering record-keeping requirements |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming Activity Logs | 3 years from activity date | Dispute resolution and responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Complaint handling and dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of lawful marketing basis |
| Technical and Usage Data | 13 months from collection | Platform analytics and security monitoring |
Upon expiry of the applicable retention period, p8999 will securely delete or anonymise your personal data so that it can no longer be linked to your identity. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical purposes.
p8999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:
Your Responsibility: While p8999 takes robust measures to protect your data on our side, you also play an important role in keeping your account secure. Use a strong, unique password for your p8999 account, do not share your login credentials with anyone, and contact our support team immediately if you suspect unauthorised access to your account.
As a player whose personal data is processed by p8999, you have the following rights in relation to your personal information. These rights may be exercised by contacting the p8999 support team using the details set out in Section 14 of this Privacy Policy.
You have the right to request a copy of the personal data p8999 holds about you. p8999 will provide this within 30 days of a valid request.
You have the right to request correction of any inaccurate personal data p8999 holds about you. Contact support with the correct information and supporting evidence.
In certain circumstances you may request that p8999 delete your personal data. This right is subject to our legal retention obligations and may not apply where data must be kept for regulatory purposes.
You may request that p8999 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of data we hold pending verification.
Where processing is based on your consent or a contract with you, you may request that p8999 provide your personal data in a structured, machine-readable format.
You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
p8999 will respond to all valid data rights requests within 30 days. In complex cases this period may be extended by a further 60 days, in which case p8999 will notify you of the extension and the reasons for it within the initial 30-day period.
21+ Platform: p8999 is strictly an adult gaming platform. Access to real-money gaming services is restricted to players who are 21 years of age or older. p8999 does not knowingly collect personal data from anyone under the age of 21.
p8999's KYC verification process is specifically designed to identify and prevent underage access to the platform. Where p8999 becomes aware that a player account has been created by or on behalf of an individual under the age of 21, the account will be immediately suspended, all activity on the account will be voided, and any funds deposited will be returned to the depositing payment method after appropriate investigation.
If you are a parent or guardian and you believe your child may have created a p8999 account or accessed the platform, please contact the p8999 support team immediately at [email protected] so that the matter can be investigated and resolved promptly.
p8999 operates under an international gaming authorisation and uses service providers located in various jurisdictions to deliver platform functionality. As a result, your personal data may be transferred to, stored in, or processed in countries outside Pakistan. This may include jurisdictions that have different data protection laws than those in your country of residence.
Where personal data is transferred internationally, p8999 ensures that appropriate safeguards are in place to protect your information. These safeguards may include standard contractual clauses, data processing agreements with adequate security requirements, or transfers to jurisdictions that have been determined to provide an adequate level of data protection.
All international data transfers made by p8999 are conducted on a need-to-transfer basis only, and the receiving party is always required to maintain security standards at least equivalent to those applied by p8999 within its own infrastructure.
The p8999 platform integrates with third-party service providers to deliver certain features — including game content from licensed studios, live dealer streaming infrastructure, and payment gateway services. While p8999 carefully selects its technology partners and requires them to maintain appropriate data protection standards, p8999 is not responsible for the privacy practices of third-party service providers in relation to data they independently collect or process.
This Privacy Policy applies solely to personal data collected and processed by p8999 through the p8999.org platform and associated services. It does not apply to any personal data collected directly by third-party game studios, payment processors, or other service providers through their own independent systems or platforms.
Players are encouraged to review the privacy policies of any third-party service providers whose platforms or services they use in connection with their p8999 account, including JazzC ash, EasyPaisa, HBL, UBL, and Meezan Bank.
p8999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the expansion of p8999 platform services. The updated Privacy Policy will be published on this page with a revised effective date at the top of the document.
Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — p8999 will notify registered players via email or a prominent notice on the p8999 platform prior to the changes taking effect. Continued use of the p8999 platform following notification of material changes constitutes your acceptance of the updated Privacy Policy.
We recommend that all p8999 players review this Privacy Policy periodically to stay informed about how p8999 protects their personal data. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how p8999 has handled your personal data, please contact the p8999 Data Protection team using the details below:
p8999 Data Protection & Privacy Team
Email: [email protected]
Subject Line: Privacy Request — [Your Registered Username]
Support is available 24 hours a day, 7 days a week. We aim to acknowledge all privacy-related requests within 2 business days and to resolve them within 30 days of receipt.
When submitting a data rights request, please include your registered p8999 username, the email address associated with your account, and a clear description of your request. p8999 may need to verify your identity before processing certain requests to ensure we do not disclose or modify personal data in response to an unauthorised request.
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